terms and conditions

ACCESS STATEMENT

 

Tariff

The tariff is inclusive of Fast WiFi, linen and electricity and hot water.  Maximum occupancy is six people. 

 

Booking, Payment and Cancellation

We will hold a provisional booking for 7 days.  To confirm the dates, we require a completed booking form and a non-refundable deposit of 25% of the total rental cost. 

The remaining balance is payable 4 weeks before your travel date. 

Payment either

BACS:  sort code 09-01-28 account number 81891002 with your name as the reference

Cheque:  payable to Hilary Miller, posted to:

Old Pharmacy, The Parade

St Mary's

Isles of Scilly

TR21 0LP

In the event of cancellation or delay, 65% of the total cost of the accommodation is non-refundable unless we are able to re-let the apartment.  If the booking is cancelled prior to the final balance becoming due, the deposit will be retained and the balance will still be required.  If we are successful in letting the whole period booked, we will refund all monies paid.  Non-payment of the balance by the due date, will be construed as cancellation by you.  We regret we cannot make allowances for delay or no-show due to transport disruptions.  We strongly advise you to take out holiday insurance.

In the event of circumstances beyond our reasonable control, we reserve the right to cancel your booking at any time.  In the unlikely event of this happening, we will refund all money received by us for your booking.  Unfortunately we will not be liable for any other loss incurred by you as a result of the cancellation. 

The property may only be occupied by the agreed number of guests at the time of booking.  If you wish to amend the number of guests in your party, this must be agreed in advance of your stay. 

Bookings are from Wednesday for full weeks, but we would be happy to discuss shorter stays or different arrival dates.

A copy of our access statement is available on our website or by request.

 

Arrival and Departure

Guests are required to vacate the by 10.00am on the day of departure.  The apartment will be available after 2.00pm on the day of arrival.

 

Smoking

We do not allow smoking at Serica.

 

Dogs

Serica can accommodate a small/medium dog and we would ask that you agree it with us when booking.  We can provide a dog bed, bowl and a dog towel to use when they return wet or muddy.  We do ask that dogs are not left unattended in the apartment at any time and they are not allowed in the bedrooms.  We charge £80 per dog to cover the extra cleaning.  Dogs can travel to the island either on the Scillonian or Skybus who have a dog box on the plane.

 

The Guests agree:

To keep the property, it’s fixtures and fittings in the same and proper condition and repair as on arrival.

To clean the property on your departure, including the equipment provided.

To pay for any damage or loss, however caused, excluding reasonable wear and tear incurred during the occupation.  All breakages and any damage must be reported to us before the end of your holiday and you will undertake to reimburse for the same.

Not to cause nuisance or annoyance to occupants of nearby property.

To allow access to our representatives if it is deemed necessary.

If, in our opinion, any guest is not suitable to continue their occupation of the property because of unreasonable behavior, damage or nuisance to other parties, this agreement may be terminated forthwith, but the guest shall remain liable for the whole cost of hire and no refund shall be due.

If damage caused, results in the property being unfit for occupation to subsequent guests, you shall be liable for the loss of rental income and other related losses.

 

Our liability

We shall not be responsible for any loss or damage to any belongings or injuries sustained to you or any members of your party.